Problem Solving for the End User, You
At AlphaTech we strive to diagnose and repair the
problems you have with your computer and/or network as
fast as possible and there are a few things you can do
as a customer that aid us in getting your system back
to you as fast as possible.
Be Observant. Pay attention to what you were doing
with the computer when the error occurred. Have you
recently installed or upgraded your operating system
or some other program on the computer?
If you were not using the computer at the time, what
was the computer doing? Was it booting up or waking up
from sleep mode? Have there been any distinct noises?
Where were/are the noises coming from? Were any error
Be Precise. If the computer displays an error
message, be sure to write down the exact wording. When
we receive a call and the error message description is “It said something like fatal error type something?”,
it really doesn’t help at all. Write it down and fax
it to us or email it from another working computer if
If the computer is making a funny noise, use the
phone near the suspect computer so we can hear the
noise as well. More often than not, we can discern
between a hard drive going out vs. a cooling fan going
out just from the sound alone. This will allow us to
bring replacement parts with us and avoid unnecessary
trips and get the repair done faster.
Be Patient. Off the top of your head, do you know
what the C=342 error message in Quickbooks is? Nope?
Guess what—neither do we. With all of the different
programs in use today, there is no way anyone could
memorize all the various error codes and incompatibilities.
It unfortunately will take a bit of time to research
the error and find a fix. How much time will depend on
Some programs have great support communities and the
company that produced the software is good at keeping
it’s users up to speed on errors and bug fixes.
Other companies offer little in terms of support and
we have to scour the Internet looking for other people
who have had the same issue and were courteous enough
to post their findings and fixes to the Internet for
others to use. It takes time to read through all of
that material to find the nugget of information that
we are looking for to fix your issue.
By taking a bit of time before calling or contacting
us regarding your problem and following these
instructions, you can greatly accelerate the repair
process and aid us in getting you back to normal in no
Thanks for helping us with your repair!